Frequently Asked Questions

• When will I receive the paid deposit back?
  VAT deposit outside EU: you will receive the VAT deposit back once you have sent us the Confirmation Of Exit within the stipulated period. You will receive this document from customs when the vehicle is imported into your country. With the VAT deposit outside the EU, we ourselves receive a notification "exit confirmed" from customs. That is when we refund the deposit.
  
  VAT-Deposit within the EU: You will receive the VAT-Deposit back as soon as we receive the fully completed CMR cq transport declaration with a recognizable photo of the vehicle in your own country. Here it is important that the vehicle is recognizable as well as the location (e.g. logo of the premises, location tag on your phone etc.).
  
  BPM deposit: you will receive the BPM deposit as soon as we have received the decision from the Dutch tax authorities. Note: We can only submit the BPM refund if you have sent us the permanent registration of the vehicle within the period of 10 weeks after export. The Dutch tax authorities then apply a decision period of up to 12 weeks after receipt.
  
  We will actively make the payment to you after receipt of the above mentioned documents.

• Can I pay in installments?
  Yes, however, the first part must be at least 20% of the invoice amount. The remainder must be paid within two weeks, also the vehicle must be picked up within that period. We are entitled to charge a storage fee if you do not comply with this.

• How can I pay at Boonstra?
  U kunt alleen per bank betalen. Het is ook mogelijk bij ons te pinnen, contante betaling is niet toegestaan.