Frequently Asked Questions

• How can I buy a vehicle?
  Make your choice on the site and contact our sales people. They will take your details and on that basis you will receive a proforma invoice. Upon payment of at least 20%, the vehicle will be reserved for you. Payment of the full amount and collection should be done within 2 weeks. Delivery within the Netherlands is possible by arrangement.  

• Can I come and look at a vehicle?
  You can come see any vehicle within our business hours. If you want to make sure the vehicle is still available, please call us in advance. Please note that if a deposit has not yet been made by you, we cannot guarantee that the vehicle will not be sold in the interim.

• Can you deliver vehicles?
  You can pick up your vehicle after purchase, but Boonstra can also deliver within the Netherlands. We will do everything we can to get the vehicle to you in the same condition, however, the transport risk lies with you as the buyer.

• Is loading assistance available?
  There are two groundsmen available for you, possibly with forklift. Depending on how busy it is, they may assist you with loading. There are no loading cranes available for loading heavy vehicles. This is something you must provide yourself, should it be necessary. At the time of sale, this issue will be discussed with you.

• I am having my vehicle picked up by a carrier, what should I consider?
  The transporter must be notified so we know who will pick up the vehicle on your behalf. You must notify us of this in writing. The transporter must bring the proforma cq. invoice. We record his ID in our file. It is also important that your transporter has a properly completed CMR. This means that box 1 and box 22 should contain your data (buyer). Boonstra Schadevoertuigen should only be mentioned as pickup location in box 4.

• Can I buy vehicles as an individual?
  Yes, it can be done under trade conditions, so you will have to inspect and evaluate the vehicle yourself. No warranty will be given.

• Can I cancel a purchase?
  Cancellation is possible; however, no credit will be given for monies already paid.

• You bought my vehicle, how to proceed?
  Our planning will contact you regarding the payment and collection of the vehicle. Since you, the owner of the vehicle, are often notified by the insurance company before we are, it is best to wait for our call because we will have the details at our disposal and can make arrangements more quickly. We kindly request that you bring the necessary paperwork to the vehicle in preparation (this includes both parts of the registration code as well as the license plate). Depending on what your insurance indicates, we will pay either to you or to the insurance company. We will contact the location where the vehicle is located to pick it up. After collection, you will receive the release certificate. Your vehicle may be picked up by an outside carrier, nothing changes for you. We do our best to pick up the vehicle within 10 business days and settle the payment/clearance. If you have any questions about this, please send an email to planning@boonstraschadevoertuigen.nl.

• Can I sell my vehicle?
  You can sell your vehicle to Boonstra. Please fill in our sales form. If there is interest you will receive an offer from us within 3 business days. Were you involved in an accident? Then wait for the process with your insurance company before selling.

• How can I make a reservation?
  A reservation is considered to have been made when you have received a proforma from us with a minimum 20% down payment. Booking at Boonstra means that you buy the vehicle.

• Which countries does Boonstra not supply to?
  Due to sanctions legislation, we are not allowed to trade with White Russia (Belarus) and Russia. We cannot make any exceptions for this.